Returns
Try it on, decide, and send it back if it isn't right. Your statutory rights under the UK Consumer Contracts Regulations sit on top of everything written here.
The window
You have fourteen days from delivery to tell us you're returning something, and a further fourteen days to get it back to us.
Pieces must be unworn, unwashed, and with the tags still attached. A cap that has been worn outside is not returnable, and we will send it back to you if it arrives in that condition.
How to return
Email returns@acerichcclo.com with your order number and which pieces are coming back. You'll get a returns reference within one working day.
Write the reference on the outside of the parcel and send it tracked to the address on your confirmation email. Keep the proof of postage until your refund lands.
Return postage is paid by you unless the piece arrived faulty, damaged, or wasn't what you ordered — in which case we cover it and refund the original postage too.
Refunds and exchanges
Refunds are issued to the original payment method within five working days of the parcel reaching us. Your bank may take a further three to five days to show it.
We do not offer exchanges on sold-out pieces, because there isn't another one. Return it for a refund and join the list for the next release.
Sale and archive pieces are returnable on the same terms as everything else.
Faults
Every piece is checked before it ships, but stitching and hardware can still fail. If something goes wrong within six months, email us a photo and we will repair, replace or refund it.
Normal wear — fading, a softened brim, a stretched band after a year of daily use — is not a fault.
Still not answered? Email hello@acerichcclo.com and a person will reply within one working day.